Big fan of the game, I already have it on both PC and PS4, recently got the iPhone version and I’m finding the touch controls almost impossible when solving puzzles. Navigating the world is great, but having to have my finger on top of the line obscures most of the puzzle I’m trying to solve! This is particularly problematic in the places like the cherry blossom grove where the puzzle solutions are very close together.

I feel like I’m missing something! Is there an on screen d-pad or similar to control the line without obscuring it?

Too bad, seems a same to ignore half of mobile users.

Want to buy the game, but want it to work.

Love the game on Xbox and iOS

Any word on this being fixed/addressed? My iCloud is on, but the game keeps saying iCloud Not Available and won’t sync from device to device.

Do you guys have any plans to revisit the Xbox One versión now that the X console is out? It would be nice to get a boost to near 4K resolution for this game. It deserves it so much.

Thanks

I think that was the case. The most recent update to HS has got it working. Thanks!

Last I heard, there was something wrong on Apple’s side of things that they needed to fix about the new OS, but I am not entirely sure if that’s still the case or if this is a different issue. If you email support@thekla.com, a programmer should be able to give you more concrete info, though!

Any help?

Unfortunately that’s something way too complicated for our small programming team to implement, sorry! Glad you liked the game otherwise:)

Hi! Would you please email support@thekla.com with all the specifics? We would appreciate it, and will look into the issue!

Thanks to all the devs for making such an inspiring and wonderful game.

Game breaking bug… I don’t want to spoil anything but there is a puzzle very late into the game that can’t be completed… something very few people ever complete hint hint. The game glitches out and you can’t swipe up. It’s definitely not a problem with my puzzle solving skills, this is definitely a bug. It’s on a pillar puzzle, can’t draw up regardless of layout. Puzzle freezes mid drawing. Plenty of time left on clock.
iPhone 6+, 11.0.3

We recently put out a patch that should solve saved game losses, are you playing the latest version? If so, and you are still encountering the problem, please contact support@thekla.com with as much info regarding the issue as possible and we will try to correct it! Glad to hear you are enjoying the game otherwise, apologies for the troubles!

No immediate suggestions, but if you could write an email to support@thekla.com, with as much info about the crash as possible, our programmers will look into it!

Listen. I LOVE this game on iOS. LOVE LOVE LOVE. But I have lost my progress three times now. The losses appear random. The first time it happened I lost some 59 solved puzzles. I don’t want to invest more time without having any confidence that my progress will be there when I go back. Please help?

Thank you so much! Just thought about the puzzle a little bit and figured it out. This game is full of surprises!

Glad to hear you are enjoying the port! The issue you are reporting is actually not a bug, you are just missing some info in the environment! Good luck!

But there is one serious problem and it’s about 100% walkthrough. There is one hidden puzzle in glass factory that I physically cannot solve. I tried to solve it in PC version and it was really easy. I did it without any difficulties. I noticed that size of window was changed and it became physically impossible to even draw a line. I can’t literally neither reach the left edge of this puzzle nor draw a line above the circle.

Screenshot: https://1drv.ms/i/s!Asd4w6l3kTo-qDTZBil7EknTbofh
Video: https://youtu.be/RP_G0_ZdAT8

Thanks in advance!

Sorry you are experiencing those issues! Would you mind shooting an email to support@thekla.com with as much detailed information you have about the crash and the sound issue? We will try to track down the problem!

It does!

Aside from a few saves disappearing, it’s just about perfect. I really enjoy the path finding option for mobile devices-it really helps with eye and hand fatigue.

It did work, thanks!
I never would’ve guessed so much space was needed for a simple update ;)

We are not entirely sure of the exact amount of space needed to download the game/updates, but we think you need about double the size of the game just while installing. If you make some more room, just temporarily while the game is installing, it should work!

The programmers are still undecided, but we are definitely talking about it!

I’ll send over the information. Thanks.

I had the same thing when going to show my brother the game. Had a cold panic sweat, went to the options, and could load my game from there.

It’s as if it didn’t autoload my last save and started again.

But if people have nothing in the load game list; that’s something else.

Works and looks great on my 6S Plus.

I doubt we’ll see this game on VR, particularly on PSVR, but the chilled out exploration in this game would really lend itself to it. It’s a fantastic place to walk around.

As/if VR becomes really accessible and mainstream, I can’t wait to see what your first VR project will be, if you go down that route.

Cool, thanks for replying! I’ll give it a whirl. =)

Yep! Your saved games won’t sync to iCloud until you get an internet connection, but the game should work perfectly fine without it.

If you are on iCloud it should be automatic! If it’s not working still, it might be a bug, which should be fixed in the next patch.

Thanks!

Metal 2 support

We are looking into that problem right now, but it would be helpful to get as much info about your specific situation as possible, so please write an email to support@thekla.com to help our programmers resolve the situation faster. Thanks!

Thank you so much! Will do.

We don’t have any immediate ideas, but could you send an email to support@thekla.com and give our programmers as much info as you can? We’ll try to help you out!

Thanks! M

I would totally buy this again for Android if it worked on my phone (Nexus 6P), instead of just my TV. I hope you’re working towards that as well, since you’ve clearly got it working for IOS phones. :)

More importantly, I can now buy this for my puzzle-loving mother who didn’t get on at all with the PC version.